> ## Documentation Index
> Fetch the complete documentation index at: https://ringq.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer Call

> Use the RingQ API Web Hook to programmatically transfer an active call from one extension to another — automate call routing from your CRM or supervisor dashboard.

The Transfer Call web hook instructs RingQ to perform a blind transfer on an active call — moving it from the current extension to a destination extension or number without an announcement.

## Prerequisites

Before you begin, you need your **API Key** from the RingQ admin dashboard.

1. Log in to the RingQ admin dashboard.
2. Go to **Settings** → **API**.
3. Copy the **API Key** shown on this page. You will use it in every web hook URL.

## API URL Format

```
https://{your-ringq-domain}/api/v2/{api-key}/transfercall/{extension}/{destination}
```

| Parameter           | Description                                                                  |
| ------------------- | ---------------------------------------------------------------------------- |
| `your-ringq-domain` | The domain or IP address of your RingQ instance (e.g. `pbx.yourdomain.com`). |
| `api-key`           | Your API key from Settings → API.                                            |
| `extension`         | The extension that currently has the active call to be transferred.          |
| `destination`       | The extension or number to transfer the call to.                             |

## Example

To transfer the active call on extension **101** to extension **200** (a queue or another agent):

```
https://pbx.yourdomain.com/api/v2/abc123xyz/transfercall/101/200
```

RingQ will perform a blind transfer — the caller on extension 101 is immediately moved to extension 200.

## Response

A successful request returns HTTP `200` with a JSON body:

```json theme={null}
{ "result": "success" }
```

<Tip>Use Transfer Call in supervisor dashboards to re-route calls in real time without requiring the agent to do anything — ideal for escalations or skills-based overflow.</Tip>